a forever piece
We design our jewellery knowing it's meant to be loved and lived in. Each piece is created for everyday wear and a lifetime of use, made to endure, evolve with you, and quietly become part of your story.
To ensure your Eliza Perry jewellery lasts, we
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focus on quality by working primarily with sterling silver for its durability, longevity, and timeless appeal
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we offer complimentary labour on jewellery repairs, including free restringing of intact stretchy bracelets. A fee applies only if replacement beads are needed.
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stand behind our work, going above and beyond to correct a concern with any of our pieces
repairs
We do our very best to repair our jewellery wherever possible and provide the repair labour at no cost to you. We only charge if an element needs to be replaced or a new element added. Please understand that some repairs may be beyond our ability.
Our most requested repair is our stretchy bracelets and, if the bracelet is intact, there is no fee for restringing. If you can see the elastic through the beads, it may be time for restringing.
If your bracelet is broken and elements are missing, we charge you only for the value of the beads we add to complete the bracelet.
We strive to complete repairs within 2-4 weeks. Please note that timing may be extended during our busier times of the year like November & December.
To send an item in for repair, please complete this form and ship your piece to us.
shipping
For your convenience, we are pleased to offer both tracked and untracked shipping options at checkout.
Tracked shipping includes a tracking number and insurance sufficient to cover the replacement of the item should it be lost in transit. If a tracked order is lost during shipping, a replacement will be issued once a lost-shipment notification is received from our shipper.
Untracked shipping does not include tracking or insurance. By selecting this option, the customer assumes responsibility for loss or non-delivery. Eliza Perry Jewellery is not responsible for replacing untracked orders.
Please choose the shipping option that best suits your needs and preferred level of coverage at checkout.
returns
If you are sending your jewellery to us for a return, repair, or refresh, please download and complete this form and include it with your shipment.